Sales and Delivery Terms

These sales and delivery terms apply to all deliveries from Insotech AS (hereinafter 'Seller'), unless otherwise expressly agreed in writing. Any terms from the buyer that deviate from these terms are not binding on the Seller unless accepted in writing.

Where the delivery forms part of a project governed by a standard contract (including NL 17 or NS 8405), these terms apply supplementarily insofar as they do not conflict with the agreed standard.

All quotations from the Seller are non-binding until a written order confirmation is issued. Prices are based on current cost levels, including raw materials, exchange rates, customs duties, public charges, and supplier terms.

Unless otherwise stated in the quotation, quotes are valid for 30 days from the quotation date. After that period, the Seller reserves the right to recalculate and adjust prices and delivery terms based on current cost levels and supplier conditions.

All prices are quoted exclusive of VAT, freight, and packaging, unless otherwise agreed.

If cost conditions change after the quotation date, the Seller reserves the right to adjust prices until the order confirmation is issued. Any price adjustments thereafter require a separate written agreement.

Orders with a net order value below NOK 1,000 excluding VAT are subject to a small order surcharge of NOK 200.

Payment terms are net 14 days from invoice date, subject to approved credit. If credit has not been agreed, the Seller may require advance payment or cash payment before delivery.

Late payment will incur interest in accordance with the Norwegian Act on Interest on Overdue Payments. The Seller may withhold further deliveries if the buyer fails to meet payment obligations.

The Seller reserves the right to require advance payment or other adequate security, even after the contract has been entered into, if there is reasonable cause to doubt the buyer's ability to pay.

Title to delivered goods remains with the Seller until full payment, including interest and costs, has been received.

Delivery is FCA Drammen (Incoterms® 2020), unless otherwise agreed in writing. Risk passes to the buyer upon delivery in accordance with the agreed delivery term.

Where the Seller assists with transport arrangements, including booking, documentation or liaising with the carrier, this is done solely as a service to the buyer and without liability for the Seller. Such assistance does not alter the delivery term or the transfer of risk under the agreed Incoterms®.

The Seller has the right to make partial deliveries unless expressly agreed otherwise in writing. Each partial delivery is considered an independent delivery with its own payment obligation.

The stated delivery time is calculated from the point at which the order is technically and commercially clarified, and any agreed advance payments or security have been received by the Seller.

The delivery time will be extended accordingly if the delay is caused by circumstances beyond the Seller's control, including failure to pay or delayed payment, insufficient or delayed information from the buyer, changes made after the order, delays from sub-suppliers, or force majeure, cf. clause 8.

The Seller is not liable for delays or failure to deliver caused by circumstances beyond the Seller's control, including but not limited to war, strikes, lockouts, fire, pandemic, import restrictions, transport disruptions, or material shortages.

In the event of a delay solely attributable to the Seller, and where a written reservation exists in the agreement, the buyer may claim compensation for documented direct financial loss.

The Seller is not liable for indirect losses, including loss of profit, production loss, or business interruption.

Non-returnable packaging is invoiced to the buyer at cost. Return of packaging is only possible by separate agreement.

All technical material, including drawings, models, calculations and documentation, remains the property of the Seller and may not be copied, passed on or used for any other purpose without written consent.

The buyer is obliged to inspect the delivery without undue delay. Claims for visible defects must be submitted in writing no later than 7 days after receipt of the goods. For hidden defects, a claim must be submitted without undue delay after the defect was or should have been discovered, and no later than 12 months from delivery. Claims submitted after these time limits may be rejected by the Seller.

In the event of an approved claim, the Seller will, at its own discretion, repair, replace or credit the defective goods. Additional costs are only covered if this has been agreed in writing.

Returns are only accepted with prior approval from the Seller. Standard goods returned within 30 days are credited with a minimum deduction of 20% plus freight and packaging costs.

Special products, customer-specific items, and goods ordered or manufactured specifically for the buyer may not be cancelled once the order confirmation has been issued. Should the buyer nonetheless wish to cancel, the buyer will be liable for all costs already incurred and any costs the Seller is obligated to cover towards its suppliers.

Custom-made products and project-specific deliveries are not accepted for return.

The warranty period is 12 months from the delivery date and covers only documented material and manufacturing defects. The warranty is limited to free-of-charge repair or replacement at the Seller's workshop during normal working hours.

The warranty does not cover defects caused by misuse, inadequate maintenance, normal wear and tear, or unauthorised modifications. Travel, freight, and additional costs are borne by the buyer.

The Seller is not liable for indirect losses or consequential damages. The Seller's total liability is in all cases limited to the net invoice value of the goods excluding VAT.

Disputes arising out of or in connection with the delivery shall be resolved in accordance with Norwegian law. Buskerud District Court is the agreed jurisdiction.

The Seller reserves the right to correct printing errors and errors in marketing materials. Where these terms do not provide exhaustive regulation, NL 17 applies supplementarily.